SERVICE SUPPORTS
NEXRAY CORPORATION CO.,LTD
The company has a policy in terms of after-sales service. Customers can use the equipment Effectively and maximum benefit.
We are pleased to provide various services to the customer by trained staff.
SERVICE
After Sales & Sevice
After Sales & Service
We are committed to providing excellent after-sales support, ensuring that our customers receive prompt assistance whenever needed. Our dedicated service team is available to provide technical support, spare parts, and repairs, ensuring that your equipment operates at peak performance. With service centers in key locations and a fast response time, we guarantee quick resolution to any issues that may arise.
We are committed to providing excellent after-sales support, ensuring that our customers receive prompt assistance whenever needed. Our dedicated service team is available to provide technical support, spare parts, and repairs, ensuring that your equipment operates at peak performance. With service centers in key locations and a fast response time, we guarantee quick resolution to any issues that may arise.
Spare parts availability
– First level parts available in Thailand, Malaysia and Singapore.
– Second level parts forwarded from principal home country within 24 hours direct to customer premises
– Second level parts forwarded from principal home country within 24 hours direct to customer premises
Engineering Response Escalation Plan
Level 1: Local site Engineers:
– Telephone within 2 hours
– At site within 6 hurs
– 24 hrs x 7 days on call
Level 2: Principal engineering support –Singapore / Malaysia
– Telephone within 8 hours
– Fly in within 24 hours
– Telephone within 2 hours
– At site within 6 hurs
– 24 hrs x 7 days on call
Level 2: Principal engineering support –Singapore / Malaysia
– Telephone within 8 hours
– Fly in within 24 hours