NEXRAY CORPORATION CO.,LTD
We would like to express our gratitude to our valued customers for helping us expand from Singapore to other parts of the world. Today, we have 5 offices and 3 service centers across Asia, with products sold and supported in Singapore, Malaysia, Thailand, Philippines, Indonesia, and Vietnam.
ABOUT US
NEXRAY CORPORATION CO.,LTD
“We have wide network offices in Southeast Asia region, mainly at: Japan, Malaysia, Thailand, Philippines, Indonesia and Vietnam.”
Our mission is centered on customers’ need, service quality and efficient distribution. We satisfy customers with quality product and service at the right price, thereby creating a win-win situation among customers, suppliers and us.
Our mission is centered on customers’ need, service quality and efficient distribution. We satisfy customers with quality product and service at the right price, thereby creating a win-win situation among customers, suppliers and us.
SERVICE
After Sales & Sevice
After Sales & Service
We are committed to providing excellent after-sales support, ensuring that our customers receive prompt assistance whenever needed. Our dedicated service team is available to provide technical support, spare parts, and repairs, ensuring that your equipment operates at peak performance. With service centers in key locations and a fast response time, we guarantee quick resolution to any issues that may arise.
We are committed to providing excellent after-sales support, ensuring that our customers receive prompt assistance whenever needed. Our dedicated service team is available to provide technical support, spare parts, and repairs, ensuring that your equipment operates at peak performance. With service centers in key locations and a fast response time, we guarantee quick resolution to any issues that may arise.
Spare parts availability
– First level parts available in Thailand, Malaysia and Singapore.
– Second level parts forwarded from principal home country within 24 hours direct to customer premises
– Second level parts forwarded from principal home country within 24 hours direct to customer premises
Engineering Response Escalation Plan
Level 1: Local site Engineers:
– Telephone within 2 hours
– At site within 6 hurs
– 24 hrs x 7 days on call
Level 2: Principal engineering support –Singapore / Malaysia
– Telephone within 8 hours
– Fly in within 24 hours
– Telephone within 2 hours
– At site within 6 hurs
– 24 hrs x 7 days on call
Level 2: Principal engineering support –Singapore / Malaysia
– Telephone within 8 hours
– Fly in within 24 hours
Continuously Training
To maintain a high level of service quality, we have always invested extensively in training on our dedicated and experienced engineers technically as well as products knowledge, jointly with both local and overseas principals.